From day-to-day helpdesk to long-term technology strategy, digiWEST handles every layer of your IT environment under one all-inclusive monthly plan.
Day-to-day IT handled by a local team, so your business just runs.
Most IT problems never need to reach you. digiWEST monitors, maintains, and supports your entire environment around the clock, keeping your team productive and your systems healthy without the constant fire drills.
Any business that wants reliable, fully managed IT support from a local team instead of piecing together help desk tickets and break-fix vendors.
Real engineers in the Pacific Northwest, fast response times, and proactive care that prevents problems instead of just reacting to them.
Round-the-clock monitoring of your systems and a responsive local helpdesk. We catch and resolve issues fast, often before you even notice them.
Regular updates, patching, and tune-ups that keep your systems secure and stable, instead of waiting for something to break.
Setup, monitoring, and management of every workstation, laptop, and server across your organization from a single place.
We coordinate with your software, hardware, and internet vendors so you have one point of contact instead of chasing support lines.
Full visibility into your hardware and software, with lifecycle planning so upgrades are predictable rather than emergencies.
Fast, consistent setup for new hires and secure account removal when someone leaves, handled the same way every time.
Layered protection that keeps threats out and your business running.
Security isn't a single product. It's a system. digiWEST builds and manages layered defenses across your email, endpoints, network, and people, so you're protected against the threats that actually target businesses like yours.
Any business that needs to protect client data, meet security requirements, and reduce the risk of a costly breach or downtime.
Practical, business-grade security configured and monitored by engineers who keep up with the threats. Protection that fits how your team actually works.
Continuous monitoring of your endpoints for threats, with rapid containment the moment something looks wrong.
Advanced filtering and anti-spoofing that block the phishing attacks behind most breaches before they reach your team.
Ongoing training and simulated phishing tests that turn your staff into a strong first line of defense.
MFA rollout and least-privilege access policies that lock down accounts without slowing your people down.
Configuration, monitoring, and management of firewalls and network defenses tuned to your specific environment.
Layered defenses backed by tested backups, so a ransomware attack doesn't become a business-ending event.
Safe, well-planned migrations and long-term cloud management that actually pays off.
Moving to the cloud shouldn't mean months of downtime, lost files, or confused staff. digiWEST plans, executes, and manages cloud migrations with precision, and stays on to make sure everything keeps running smoothly.
Any business moving to or already in the cloud that wants migrations done right and an ongoing partner who keeps costs optimized and systems running.
Migrations planned and executed by engineers who do this regularly. Cloud environments that stay optimized long after go-live. We don’t disappear after the project.
Full tenant setup, user migration, license management, and ongoing administration. We handle Exchange, SharePoint, Teams, and the entire M365 suite.
We provision, monitor, and optimize your Azure environment, controlling costs, ensuring uptime, and scaling with your business needs.
Document libraries, permissions, site structure, and governance, we build SharePoint environments that your team will actually use.
Full Teams rollout including policy configuration, channel structure, calling setup, and user adoption support.
Enroll and manage all company devices from one platform, enforce security policies, deploy software, and control access remotely.
Identity management, conditional access policies, and single sign-on configuration that keeps your environment secure without slowing down your team.
Secure, high-performance networks designed, deployed & managed by local engineers.
Your network is the foundation of everything. A poorly designed network means slow systems, security gaps, and constant firefighting. digiWEST designs and builds networks that are fast, secure, and built to last.
Any business opening a new location, growing their team, or tired of network issues slowing people down. Built right the first time means fewer problems for years.
Local engineers who design, build, and stand behind their work. Infrastructure that performs reliably for years, not something you’ll be rebuilding in 18 months.
We design your network from the ground up, or redesign an existing one, with security, performance, and scalability as the foundation.
Configuration, policy maintenance, and ongoing monitoring of your firewall to keep threats out and your traffic flowing efficiently.
Remote access that actually works, site-to-site VPNs, SSL VPN for remote workers, and always-on configurations for mobile teams.
Heat mapping, access point placement, and configuration for offices, warehouses, multi-floor buildings, and high-density environments.
Full deployment and support for modern VOIP systems, including Teams Calling, 3CX, and other business phone platforms.
Continuous performance monitoring with alerting, plus proactive capacity planning so your network grows with your business.
93% of businesses that suffer major data loss close within 5 years. We make sure that never applies to you.
Backups aren't glamorous, until they're the only thing standing between your business and catastrophic data loss. digiWEST designs, deploys, and validates backup solutions that you can actually count on when it matters most.
Every business, full stop. Data loss doesn’t discriminate. The cost of recovery almost always dwarfs the cost of prevention.
We test, validate, and document your backups regularly. When the day comes that you need them, you’ll know they work because we already proved it.
We audit your current backup environment and identify exactly what's protected, what isn't, and what your actual recovery time would be.
Local backup using Datto, Veeam, and Windows Server Backup, fast recovery for day-to-day restores and ransomware scenarios.
Your cloud data needs backing up too. We protect Microsoft 365 mailboxes, SharePoint, and OneDrive with dedicated cloud backup solutions.
Documented DR plans with tested recovery time and recovery point objectives. You'll know exactly how fast you can recover, because we've tested it.
Backups that haven't been tested aren't backups. We perform regular restore tests to verify your data is actually recoverable.
Beyond backups, we help plan failover scenarios, cloud DR, and operational continuity so your business keeps running even in the worst case.
Executive IT leadership without the full-time cost, strategy that aligns technology to your business goals.
Most small and mid-sized businesses can't afford, or don't need, a full-time CIO. But they do need someone thinking strategically about technology. That's what a virtual CIO (vCIO) provides: executive-level IT leadership on a fractional basis.
Growing businesses that need someone thinking strategically about technology, without the cost and overhead of a full-time CIO.
We think strategically, act practically, and always keep your business goals as the priority, not the latest tech trend. No jargon, no proprietary dead ends.
Regular strategic sessions to review IT performance, security posture, upcoming projects, and alignment with your business direction.
We build 1-3 year technology plans that anticipate your growth, prevent costly surprises, and ensure IT investments support your goals.
Annual IT budget planning that balances current operational needs with strategic investments, and helps you make the case to leadership.
We evaluate technology vendors, review contracts, and make recommendations so you're never locked into the wrong solution.
Acceptable use, BYOD, remote work, data handling, and security policies, documented, practical, and tailored to your organization.
Strategic guidance on CMMC, HIPAA, SOC 2, and other frameworks, what you actually need to do, not just a checkbox exercise.
Three all-inclusive plans, each built on a foundation of 24/7 monitoring and security. Pick the level of support and strategy your business needs, and scale up whenever you are ready.
A full breakdown of what is included at each level.
Essentials |
Advanced |
Complete |
|
|---|---|---|---|
| Support & Day-to-Day | |||
| Onsite Support | Hourly | As needed | |
| Remote Support | Hourly | ||
| User Onboarding & Offboarding | Hourly | ||
| New PC Setup | Hourly | ||
| Secure Remote Access | |||
| OS & Application Patching | |||
| Remote Monitoring & Management | |||
| Network Device Management | |||
| Server & Cloud Management | |||
| Cybersecurity | |||
| Antivirus | |||
| 24/7 SOC-Monitored EDR & MDR | |||
| 24/7 SOC-Monitored ITDR | |||
| 24/7 Cyber Incident Response | Hourly | ||
| Security Awareness Training | Add-on | Add-on | |
| Phishing Simulation & Testing | Add-on | Add-on | |
| Vulnerability Scanning | Annually | Monthly | |
| Penetration & Exploitability Testing | Annually | Monthly | |
| 24/7 SOC-Monitored SIEM | Add-on | Add-on | |
| Annual Cybersecurity Roundtable | Add-on | ||
| Backup & Business Continuity | |||
| Backup & Disaster Recovery (BCDR) | Managed | Managed | Managed |
| Microsoft 365 Backup | Managed | Managed | Managed |
| AI Email Threat Protection | Managed | Managed | Managed |
| Disaster Recovery Planning | Add-on | Managed | |
| Business Continuity Planning | Add-on | Managed | |
| Strategy & Advisory | |||
| Dedicated Account Manager | |||
| Strategic Check-In Calls | Biweekly | Weekly | |
| Hardware Lifecycle Planning | |||
| vCIO Services | Add-on | ||
| Business Reviews | Quarterly | Monthly | |
| Projects & Deployment | |||
| All Other Projects | Hourly | First 3 project hours included (remote), preferred rates | 20 hours/month included, preferred+ rates |
Every plan is fully managed and tailored to your environment. Reach out and we will build pricing around your team, your tools, and the way you work.
Contact Us for Pricing