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EXISTING CLIENTS

Get Support

Need help? Reach our Portland-based team directly by phone or email. We typically respond within one business day.

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Response within one business day
Portland-Based Team

Reach Our Support Team

The fastest way to get help is by phone or email. Our Portland-based team monitors both during business hours and gets back to you quickly.

Call Us
(503) 224-2765

Mon-Fri, business hours.
Fastest way to reach an engineer.

Email Support
support@digiwest.com

We monitor this inbox continuously.
Response within one business day.

CRITICAL / AFTER-HOURS EMERGENCY

If your business has no internet, systems are completely down, or you have an active security incident outside of business hours:

(503) 224-2765 ext. 2
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What Happens When You Reach Out

01
We Hear From You

Call or email and our Portland-based team is notified right away. No offshore call center, no phone tree.

02
Engineer Assigned

A digiWEST engineer familiar with your environment is assigned within one business day.

03
Issue Resolved

We work the issue to resolution and follow up with you directly to confirm everything is fixed.